The renter must print the rental contract in their language of use via their Yescapa account so that both parties have the same inventory. Both parties must write in their respective language. They can request help from Yescapa if there is any language issues during our opening hours.
The renter has the right to refuse the rental if the main characteristics of the vehicle do not comply with the description of the listing advertised on the Yescapa platform. The vehicle must match the interior/exterior photographs on the Yescapa website. In case of a dispute, the renter must provide proof of non-compliance of the vehicle (photographs, videos …). The renter must ensure the proper functioning of the vehicle and all its equipment during the inventory check of departure. By taking possession of the vehicle, the renter starts the rental and can no longer claim a reimbursement.
The renter must ensure that the vehicle is locked when they depart. They must not leave valuables in full view and must take all necessary measures to prevent theft of equipment in the vehicle. Neither the owner nor Yescapa can be held responsible for any theft, loss or damage of the property belonging to the renter and the passengers. In the event of an attempted break-in or theft, and without any identified or identifiable third party, all damage resulting from the break-in or theft will be the responsibility of the renter.
In the event of an accident and / or damage to the vehicle (inside and / or outside), the renter agrees to notify the owner immediately and without delay by phone call and / or e-mail.
The renter must inform the owner by telephone and/or email of any maintenance or repair work carried out on the vehicle. The invoice can be paid for by the renter in order to continue the rental. The cost of the repairs will remain at the expense of the liable party depending on the cause of the incident.
The driver(s) designated by this rental contract must hold a category B driving licence for driving a vehicle with a gross vehicle weight less than or equal to 3.5 tonnes. They must imperatively respect the minimum age and number of years they have had their licence for, required by the insurance applicable to the rental or, failing that, required by the owner in their advertisement.
The renter undertakes to maintain the vehicle in a prudent and diligent manner and with the same precautions as if it were their own vehicle, to carry out all the checks made obligatory by the present circumstances. The renter is required to perform regular maintenance of the vehicle during the entire period of the contract and as long as they are in possession of the vehicle.
The renter shall bear all the costs of repairing the vehicle made necessary, or insurance excess applicable, as a result of damage resulting from their personal use or from third parties to the rental contract or from any damage caused by an unidentified third party.
The renter undertakes to return the vehicle in perfect working order and in clean condition, with a full fuel tank, having emptied and cleaned the toilet cassette, drained the dirty water, and cleaned the inside and the outside of the vehicle. Such conditions must be at least similar to those under which the vehicle was handed over. If the vehicle is not handed back according to those terms, and unless noted otherwise on page 3 of the contract, the owner will be able to request the amount indicated in the table below:
| Not cleaned | Penalty |
|---|---|
| Cassette not emptied (toilet) | 50 EUR |
| Clean water tank not filled up | 5 EUR |
| Waste water not emptied | 15 EUR |
| Outside cleaning (marks on the car body, the alloys, the windscreen) not in the same condition as on departure. | 15 EUR |
| Inside cleaning (evidence of kitchen or bathroom use, floors not swept, litter present) not in the same condition as on departure. | 40 EUR for a campervan 80 EUR for a converted van or a motorhome |
These penalties can be accumulated depending on the condition of the vehicle compared to the way it was rated on the inventory of departure. Additionally, if the renter breaks one of the rules set by the owner in their listing, they are also liable for the following penalties:
| Rules onboard | Penalty |
|---|---|
| No smoking on board | 50 EUR |
| Travelling with pets | 50 EUR |
If the vehicle requires to be cleaned by a professional, this will be paid for by the renter, upon reception of an invoice. This cannot be added to the penalties listed above.
The different amounts due to the owner, will have to be paid upon the return of the vehicle, as a part of the vehicle’s maintenance costs that the owner may have to incur personally. In case of immobilization of the vehicle obliging the renter to put an end to the hire, if the immobilization is due to misuse or an accident caused by the renter, the owner will be able to take the amount set by the present terms for the cleaning, directly from the security deposit. If the cause of the immobilisation is unintentional or unknown, the hirer must, under normal circumstances, return the vehicle in the same condition as upon departure, the cleaning costs will be shared equally by both parties (50% for each party to the contract). The security deposit provided as part of the hire may be used to implement such a measure. If the immobilisation of the vehicle results from normal wear and tear or negligence related to irregular maintenance, which is the owner’s responsibility, the latter may not claim compensation for cleaning of the interior or the exterior, nor retain any amount whatsoever, as the renter was not able to perform cleaning in optimal conditions following an immobilisation.
The use of the vehicle for the entire rental period is only permitted in the countries that have been indicated at the time of the request. In the event that the renter does not respect the restrictions indicated by the owner on his listing, the hirer is liable to a financial penalty of fifty (50) euros to be withdrawn from the security deposit by the owner. In the event of immobilisation of the vehicle following a breakdown or an indicent abroad and travelling abroad with the vehicle is strictly prohibited and unless the owner’s written agreement to travel to a foreign territory is obtained, the renter is liable to pay additional costs for the repatriation of the vehicle.
In the event that the vehicle shows cosmetic damage of an aesthetic nature (see table below) which occurred during the hire, the owner must choose to repair rather than to replace the damaged part, of which the costs will be covered by the renter. Cosmetic damage of an aesthetic nature is considered to be damage to the interior of the vehicle, not covered by the rental insurance, such as the following:
| Superficial damage types | Location of the incident |
|---|---|
| indelible marks (coffee, oil, rubber, etc) | Upholstery (seats, cushions, mattress, curtains) or other surface areas |
| Scrape, scuffmarks | All types of surfaces such as doors, walls, cupboards, floor, etc. |
| Impact, chip | Delicate surfaces such as the sink, sink cover, washbasin, shower, lights, table, etc. |
| Small impact | Walls, doors, cupboards, handles/ doorknobs or drawer handles, etc. |
| Burns (not widespread, cigarette burn type, kettle, coffee machine) | Table, counter top, upholstery (cushions, seats, mattresses), floors, etc. |
| Perforation | Floors (lino), upholstery (cushions, seats, mattresses) and other types of surfaces. |
When the repair of cosmetic and superficial damage is impossible, the renter is required to compensate the owner. It is up to both parties to agree on a compensation amount, in accordance with the size of the damage and its original cost:
- if the part costs less than EUR 50: the renter must replace the part or pay the owner the cost of the part itself to be replaced.
- If the item is valued to be more than EUR 50: the owner can choose an amount (no more than EUR 150 ) as compensation, depending on the damage caused and the size and value of the item. Cosmetic damage cannot lead to the replacement of an item if the item is valued to be more than EUR 50, unless the damage prevents its general use.
In the event that cosmetic damage turns out to be hidden damage, i.e. the part has been “covered up” to hide the damage, the renter will be held responsible and must cover the costs for repairs.
The renter can not make any modifications or irreversible adjustments, both inside and out on the vehicle, without the prior and express agreement of the owner. The renter must check the levels of the various fluids of the vehicle: engine oil, water, sewage, steering fluid, windshield washer and engine coolant. As soon as necessary, the renter must keep these levels adequately refilled during the rental.
The renter must regularly check the tire pressure of the vehicle. As soon as it is necessary, the renter must inflate the tires to the pressure levels indicated on the vehicle’s operation and maintenance manual supplied by the manufacturer. This document must be given to the renter when they take possession of the vehicle.
The renter must replace any vehicle equipment that has been used or damaged during the rental period including wipers, toilet paper or light bulbs. The renter is liable for all damage caused by their own negligence or that of third parties during the rental period of the vehicle. The renter is solely responsible for any damage resulting from filling the tank with unsuitable fuel, accidentally filling the fuel tank with water, or filling the water tank with fuel.
For all roadside offences detected by the police during the rental period, the renter is legally liable. The renter is fully responsible for penalties (ticket, point penalties…) reported during the effective period of the rental contract with the rented vehicle. Yescapa reserves the right to forward the documents (identity document and driving licence) to the competent authorities for attribution of the ticket to the holder of the rental contract responsible for the infringement, following the presentation of the proof of conviction received by the owner. The renter will be charged 200 EUR per call out (200 GBP in the UK) by Yescapa only if they cause the vehicle to breakdown due to driver misuse.
For any deterioration inside or outside the rented vehicle, a second quote can be requested from owners in order to make a comparison should Yescapa deems it necessary and only if the vehicle can be moved to a second garage.
When the estimate for the repairs is inferior to the excess, the insurance company cannot mandate an expert to assess the vehicle. The same applies to damage not covered by the insurance. In these two cases, the costs for the repairs will be charged to the hirer if he is liable upon presentation of a repair estimate or an invoice.
However, in the event of damage to a vehicle that is more than 10 years old, a depreciation coefficient could be applied in order to distribute the amount of repairs to be paid by the owner of the vehicle and the renter, on the basis of the loss of value of an object due to wear and tear, its age or technical progress to reach a residual value. This apportionment of the costs may be applied to damaged items that are more than 11 years old, up to 5% per additional year and up to a maximum of 50% of apportionment of the costs between the owner and the hirer, only in the absence of an engineer to access the vehicle. The renter remains exclusively liable for the labour costs.
For any damage, the repair of the damaged element(s) will always be preferred to the replacement. However, if the damaged element(s) cannot be repaired, they will have to be replaced with new parts.
If the rental is interrupted due to a breakdown or incident for which the responsibility of the renter is engaged or remains to be determined, the renter will not be able to claim a refund of the rental. Furthermore, if the hirer wishes to book a replacement vehicle to continue their trip, the new rental will remain at their expense as well as any amount consequent to this new rental such as the deposit.
